Refund policy
At Matly, we strive to provide high-quality products and a smooth shopping experience.
⚠️ Important Note
Due to high demand, product color may vary based on availability. Quality and performance remain the same. Returns or refunds will not be accepted for color preferences.
Returns & Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In original packaging
- With proof of purchase (receipt/order confirmation)
To request a return, contact us at:
📧 matly.support@gmail.com
Items sent back without requesting a return first will not be accepted.
Damages and Issues
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at matly.support@gmail.com so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Personal use items once used
- Orders where color variation is the only concern
Exchanges
We do not offer direct exchanges.
If needed, you can:
- Request a return (if eligible)
- Place a new order
Refunds
Once we receive and inspect your return:
- You will be notified of approval/rejection
- If approved, refund will be processed within 7–10 business days to your original payment method
If more than 15 business days have passed, contact us at:
📧 matly.support@gmail.com